Welcome to Bullwhip Logistics (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal and business information is handled securely. This Privacy Policy explains how we collect, use, and share information when you visit our website, use our Customer Portal (Transportation Management System), or utilize our courier, freight, 3PL, and warehousing services.
Privacy Policy
Introduction
01
Information We Collect
To provide our logistics services, we collect the following types of information:
- Contact & Account Information: Name, business name, email address, phone number, and billing details when you request a quote or create an account in our Customer Portal.
- Shipment Information: Origin and destination addresses, contact details of senders and receivers, and details regarding the freight/parcels being shipped (weight, dimensions, value, and customs information for cross-border brokering).
- Technical Data: IP address, browser type, and interaction data when you navigate our website or use our portal.
02
How We Use Your Information
We use your data specifically to “make it easy” and manage your logistics, including:
- Executing pickup, transport, and delivery of your goods.
- Providing real-time tracking and visibility through our Customer Portal.
- Processing invoices, payments, and cross-border customs documentation.
- Communicating with you regarding route updates, weather delays, or account administration.
03
How We Share Your Information
Bullwhip Logistics is a logistics ecosystem, meaning we rely on a trusted network to complete certain deliveries. We do not sell your data. We only share information with:
- Partner Carriers: To facilitate final-mile delivery in areas outside our direct Eastern Manitoba/Winnipeg routes.
- Customs & Border Authorities: As legally required for cross-border 3PL freight shipments.
- Service Providers: Third-party tech platforms that power our TMS, customer portal, and secure payment processing.
04
Data Security & Retention
We implement industry-standard digital security measures to protect the data within our Customer Portal. We retain your shipping and billing history as required by Canadian transport and tax laws, after which it is securely deleted or anonymized.
05
Contact Us
If you have questions regarding this policy or wish to access/update your data, please contact us at: philip@bullwhiplogistics.ca.
